Thank you for choosing GlobalSale. We are committed to providing fast, secure, and reliable delivery of virtual goods. Please carefully read the following Delivery and Shipping Policy before making your purchase.

1. Overview of Delivery Methods

GlobalSale offers Digital Top-Up delivery services.

  • Digital Edition: Instant automated delivery.

Your order will enter the respective delivery process depending on the type of product purchased.

2. [Digital Edition] Instant Automated Delivery Instructions

This method applies to all digital game top-up cards, virtual recharge codes, in-game currencies, etc.

Delivery Process:

  1. Payment Confirmation: Once your payment is successful (usually confirmed within a few minutes), the system will initiate the delivery process.
  2. System Processing: Our system will automatically process your order and assign a unique recharge code from our pool of cards.
  3. Information Delivery: The code will be delivered to you via two primary channels:
    • A. Order Confirmation Page: After payment is successful, you will be redirected to the Order Details Page, where you can find and copy your recharge code. The code is typically displayed under headings like “Product Key”, “Recharge Code”, or “Card Information”. We recommend taking a screenshot or copying the code immediately.
    • B. Registered Email Address: We will also send the recharge code to the email address you registered with. Please ensure to check your Spam or Promotions folders, as sometimes emails may be misclassified.

Delivery Time:

  • Typical Delivery Time: Instant – You will receive the recharge code within 5 minutes after payment confirmation.
  • In Rare Cases (e.g., system delays or high order volumes): Delivery may take up to 30 minutes. If you do not receive the code within 30 minutes, please refer to the FAQ section below or contact customer support.

3. Important Notices and Disclaimers

  • Regional Restrictions: Please ensure the top-up card you purchase is compatible with your game account’s region (e.g., US, EU, Asia, etc.) before making a purchase. We are not responsible for any top-up failures due to regional incompatibility.
  • Code Security: The top-up code you receive is unique and irreversible. Once delivered to you through the above channels, the delivery is considered complete. Please keep your code secure and do not disclose it to others. We are not responsible for code leaks or theft caused by personal negligence.
  • Logistics Risk: Since we only provide digital products, we guarantee that the recharge code will be delivered to you immediately after payment. We are not responsible for delays, loss, or issues related to email delivery. If you do not receive your code, please contact customer support.
  • Customs and Taxes: Since we only offer digital products, you will not incur any customs duties, VAT, or other taxes.

4. Frequently Asked Questions (FAQ)

Q: I purchased the digital edition, but I haven’t received the code within 30 minutes. What should I do?

A: If you haven’t received your recharge code within 30 minutes, please follow these steps:

  • Refresh your Order Details Page or log in again to your account.
  • Check your email inbox thoroughly, including Spam and Promotions folders.
  • If you still can’t find the code, please contact Customer Support and provide your order number. We will assist you with the issue.

Q: I received a code, but when I tried to redeem it, it said it’s invalid or already used. What should I do?

A: This is an extremely rare issue. Please first verify:

  • The code you entered is correct, with no extra spaces.
  • The region of the code matches the region of your game account.
  • If the error persists, please contact Customer Support and provide a screenshot of the order and error message. We will investigate and verify with the game publisher.

Q: Can I change the delivery address of the physical card?

A: Since we only provide digital products, there is no need to change a delivery address.

Q: What if my digital code has not been received?

A: Please provide your order number and contact Customer Support. We will assist you in verifying the issue.

5. Customer Support

If you encounter any problems during the delivery process, we are here to help:

  • Submit a Support Ticket: Please submit a request via the “Contact Support” or “Help Center” pages on our website, including your order number.
  • Customer Service Email: coyvpcwqcn88@outlook.com
  • Online Customer Service: (+1) 555-864-4597
  • Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+X – Please adjust for your timezone)

6. Policy Changes

We reserve the right to update this policy at any time. Any changes will take effect immediately upon posting on our website. The specific effective date will be indicated at the top of this page.